MTN Nigeria has begun crediting its subscribers with airtime as compensation for poor quality of service experienced in January 2026, following regulatory directives to address network performance issues, Peak Newspaper reports
Reports indicate that affected customers have started receiving notifications confirming the credits, with messages stating that their accounts had been credited for service disruptions during the period. The airtime compensation varies among users, with some receiving small amounts while others received higher credits depending on the extent of impact.
The development follows an earlier directive by the Nigerian Communications Commission mandating telecom operators to compensate subscribers in areas where quality-of-service benchmarks were not met between November 2025 and January 2026.
MTN had confirmed its compliance with the directive, stating that all customers affected by network shortfalls during the specified period would receive compensation in line with the regulatory framework.
Industry sources noted that the compensation is being implemented through direct airtime credits, reflecting efforts by regulators to strengthen consumer protection and hold service providers accountable for network performance.
While the company has begun the process, it remains unclear whether all affected subscribers have received their credits, as distribution appears to be ongoing across different locations.
